How to Recover Lost SASSA Card

lost sassa card

Losing your SASSA (South African Social Security Agency) card can be a stressful experience, but taking immediate action is crucial to safeguard your funds and prevent unauthorized use of your SASSA card. 

Here’s what to do when you’ve lost your SASSA card:  block your card by calling SASSA at 0800 60 10 11, report the loss to the police station to get a  case number, email with the police report file number, visit SASSA with essential docs, get the fraud Affidavit, fill and submit for verification, await SMS for new card to collect your SASSA card at their office.

This article provides a comprehensive guide on what to do when faced with a lost SASSA card. Read to the end.

Lost SASSA Card: A Step-by-Step Guide to Recovery.

Losing your SASSA card is a serious matter, but there are steps you can take to protect your funds and recover smoothly. Here’s a detailed, yet simplified guide on what to do:

  • Block Your SASSA Debit Card: Dial the SASSA toll-free helpline at 0800 60 10 11. Report the lost or damaged card and express your intention to block the account.
  • Receive a SASSA OTP Code during the call for identity confirmation. The SASSA helpline will assist in verifying your identity and block your lost card to secure your funds.
  • Report the Lost SASSA Card: File a report at the nearest police station to obtain a case number.
  • Go to the Post Bank or Post Office in person and email Include the Police Report File Number.
  • Locate your nearest SASSA office and bring the necessary documents: ID, proof of residence, police report, cell phone number, and bank details.
  • Obtain the SASSA Fraud Affidavit Form from the SASSA office. Fill out the form with grant details and information about the lost SASSA card.
  • Submit the completed form and required documents to the SASSA office for verification.
  • After some days, you’ll get an SMS notification regarding the availability of your new SASSA card.
  • Visit the SASSA office with your ID document or passport to collect the new card.
  • Activate Your New SASSA Card: retrieve activation instructions included in the card package or provided singly. Contact the SASSA toll-free helpline at 0800 60 10 11 for assistance with activation. Follow the provided instructions carefully to activate your card.
  • Test the card by making a small transaction or accessing an ATM to ensure it’s functioning properly.

How Do I Block My Lost SASSA Card?

Follow these procedures to block your SASSA card:

  • Contact the SASSA toll-free helpline at 0800 60 10 11.
  • Tell the agent about the lost SASSA debit card and request to block it.
  • The SASSA helpline will guide you through the identity verification process and take necessary actions to block the lost card.

How to Write an Affidavit for a Lost SASSA Card

Thinking of how to write your affidavit for your lost card? Follow these steps:

  • Title: Start with the title “Affidavit for a Lost SASSA Card” at the page’s top.
  • Personal Info: Share your full name, address, and contact details below the title.
  • Introduction: State that you’re willingly making a sworn statement, knowing the serious consequences of providing false information.
  • Purpose: Clearly say that the affidavit is for reporting a lost SASSA card.
  • Details: Include your full name, date of birth, ID number, and address. 
  • Background: Briefly explain when and where the SASSA card got lost.
  • Events: Explain the circumstances of the loss in a clear order. Describe any suspicious activities related to the lost card.
  • Documents: Mention any attached documents, like a copy of your ID and proof of the card’s loss.
  • Sworn Statement: Declare the information’s accuracy to the best of your knowledge. Sign the affidavit in front of a commissioner of oaths.
  • Commissioner’s Part: Make a section for the commissioner of oaths to fill in their details.
  • Date and Place: Write down the date and place where you sign the affidavit for legal validity.
  • Conclusion: End by stressing the implication of the information and your readiness to give evidence if needed.


What Should I Do If I Lose My SASSA Debit Card? 

Immediately call the SASSA helpline at 0800 60 10 11 to report the loss. Confirm your identity during the call and request to block the lost card to secure your funds.

What Documents Do I Need When Reporting The Loss At a SASSA Office?

Bring your identification document or passport, recent proof of residence, the police report confirming the loss, cell phone number, and bank details if you opted for electronic grant payments

Is it Necessary to Write an Affidavit for a Lost SASSA Card? 

Yes, writing an affidavit adds a formal record of the circumstances of the loss. Include details such as when and where the loss occurred, actions taken, and the importance of SASSA benefits. Sign the affidavit in the presence of a commissioner of oaths.

Can I Report a Lost SASSA Card Online?

No, you need to visit the nearest police station to report the loss and obtain a case number. Online reporting is done through email to

Can I Replace a Lost SASSA Card Without Going to the SASSA Office?

No, you must visit the SASSA office in person to collect the new card. The SMS notification informs you of its availability.

Can Someone Else Collect the New SASSA Card On My Behalf? 

It’s advisable to collect the new card personally. However, if circumstances prevent it, contact the SASSA office to inquire about alternative arrangements


Facing a lost SASSA card demands swift and precise action. By promptly blocking the card, reporting the loss to the police, and completing the Fraud Affidavit Form, you set in motion the process to secure your funds and obtain a replacement.

Remember, the detailed information you provide in the affidavit, along with supporting documents, aids in the verification process. This verification process is crucial for safeguarding not only your financial well-being but also the integrity of the social security system.

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