How to Change SASSA SRD Phone Number

change sassa srd phone number

If your phone number has changed since you first applied for the SASSA Social Relief of Distress (SRD) R350 grant, it’s important to update it so that you stay informed about your financial assistance. 

Follow these steps to change your SRD phone number: Go to the official SASSA website:, enter your ID and application ID, submit the form, verify your email and new number, provide a reason for changing your phone number and verify with the received OTP. Voila! You’ll receive a confirmation, and future SRD grant updates will go to your new phone number.

This guide detailed the simple steps for changing your SASSA SRD phone number, whether online or offline. Read on!

Reasons to Change Your SASSA SRD Phone Number

There are various reasons you might need to change your phone number associated with the SRD grant:

  • Loss or Theft: If you’ve lost your mobile or it’s been stolen.
  • SIM Card Change: If you’ve replaced your SIM card, and your SRD grant was linked to the previous one.
  • Application Error: In case you provided the wrong phone number during the initial grant application.
  • Use of Another’s Number: If you initially applied using someone else’s phone number, and you no longer have access to it.

How to Change Your SRD Phone Number

There are various ways to change your SRD phone number, and the most recommended and straightforward method is to do it online through the official SASSA website.

However, recognizing that not everyone has online access or an internet connection, alternative offline methods are also available. I will provide detailed explanations for both the online and offline procedures, so you can choose the method that best suits your situation.

How to Change Your SASSA SRD Phone Number: Online Method 

Follow these procedures to change your SRD phone number online:

  • Go to the SASSA contact details update page:
  • Input your 13-digit South African ID number and your application ID. 
  • Double-check your details before submitting the form to ensure accuracy.
  • Confirm your email address and enter the new phone number. Click “submit.”
  • Choose a reason for the phone number change from options like loss or theft.
  • Receive an OTP on your new mobile number. Enter the OTP on the website and click submit.
  • Once updated, you’ll get a message from SASSA, and all upcoming updates about the SRD grant will be sent to your new phone number.

How to Change Your SRD Phone Number: Offline Method

Here are the steps to change your SRD phone number offline in case you have no internet connection:

  • Contact SASSA Call Center: Dial 0800 60 10 11 and request a phone number update. Verification of your identity will be done by the agent.
  • Go To Your Nearest SASSA Office: Locate and visit the nearest SASSA office in person, carrying your identity documents for verification. The staff will update your phone number upon identity verification.

How to Change Your SRD Phone Number Without an Application ID

If you don’t know your application ID, follow these steps to change your SRD phone number:

  • Access the SRD website at and look for the yellow bar on the homepage.
  • Fill in your South African ID number and the cellphone number used during the initial SRD grant application. Accuracy in providing your contact details is important.
  • Click the “Submit” button after entering your details. Your application ID will be displayed. Take note of the application ID that appears on the first line for future reference.
  • To finalize the process, call SASSA’s phone number at 0800 601 011 and select the option for changing your phone number. Ensure you use your phone number.

For Lost SRD Phone Number

If you’ve lost the phone number linked to your SRD grant under your name, you have the option to get a new SIM card with the same number. You can do this by presenting your ID card. Importantly, this means you won’t have to go through the process of changing your phone number for the SRD grant.

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How Can I Change My SRD Phone Number If I Don’t Have Internet Access?

You can change your SRD grant phone number offline by either contacting the SASSA call center at 0800 60 10 11 or visiting your nearest SASSA office. Ensure you have your identity documents for verification.

How Can I Retrieve My Lost Application ID?

Visit the SASSA SRD website status check page (, provide your 13-digit South African ID number, and old cell phone number used during the application to retrieve your 6-digit application ID.

How Long Does It Take To Update My Phone Number For The SRD Grant Take?

The process takes about 2 to 3 days. Once updated, you should receive a notification from SASSA.


By following these detailed steps, you can successfully change your SASSA SRD phone number, so you can receive important notifications about your grant. Remember to choose the method that suits you best – whether through the website, email, or phone call – and keep your contact information accurate to stay connected with SASSA’s communication channels. Also, prioritize the security of your personal information and quickly contact SASSA if you face any challenges.

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    1. I understand this is a frustrating situation. Call the Sassa toll-free helpline at 0800 601 011 immediately to report your lost phone . This prevents unauthorized access to your grant account via your SIM.

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