SASSA Card Replacement – How to Replace Lost SASSA Card

sassa card replacement

Losing your SASSA card can be a real headache, especially when it serves as your primary means of accessing social grants. Whether it got snatched, misplaced, or just got damaged,  getting a SASSA card replacement helps maintain uninterrupted financial support. 

Here’s how to replace your lost SASSA card: File a police report, notify Post Bank/Office, call 0800 60 10 11, get SASSA OTP Code to confirm your identity, visit SASSA Office, bring ID, proof, police report, complete SASSA form, submit form and documents, await SMS, collect, sign, and secure your new SASSA card.

This guide provides a more detailed, step-by-step approach to smoothly navigating the process of replacing your lost SASSA card.

SASSA Card Replacement

Follow these steps to replace your lost SASSA card:

  • Report the Lost SASSA Card: start the process by reporting the loss at the nearest police station. You’ll be given a case number.
  • Subsequently, visit the Post Bank or Post Office in person to formally report the incident. Email, including the Police Report File Number for the Lost Card to secure your account.
  • Communicate with the SASSA team by dialing the toll-free helpline at 0800 60 10 11. Report the lost or damaged card and acquire a SASSA OTP Code during the call. This code is important to confirm your identity and ensure a speedy process to deactivate the lost card and keep your funds safe.
  • Locate your nearest SASSA office through their website or toll-free number. 

Bring the following documents:

  1. Identification document or passport
  2. Recent proof of residence
  3. Police report confirming the loss
  4. Cell phone number
  5. Bank details if you opted for electronic grant payments.
  • Obtain the application form from the SASSA office. Accurately fill out the form, providing all necessary information as required.
  • Submit the completed application form along with the required documents to the SASSA office. Officials will verify the submitted documents and process the application accordingly.
  • Upon processing, an SMS notification will inform you of the availability of your new SASSA card. Visit the SASSA office with your ID document or passport to collect the new card. Sign the back of the card and keep it safe.

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How Long Does It Take to Replace a SASSA Card?

Replacing a SASSA card is a quick process. When you go to a Post Office branch and show them your ID, they’ll give you the new card within a few minutes. You can also get the replacement card from any SASSA office across the country. So, it’s a speedy solution to make sure you have a working card in no time.

How Much Does it Cost to Replace a SASSA Card?

To replace your SASSA card, bring your ID and a fee of R26 is required. Yes, it’s important to note that the replacement of the SASSA card is not free of charge.

Can I Withdraw SASSA Money Without a Card?

Certainly!, you can withdraw your SASSA money without a card. Alternative payment pick-up points, including selected government-approved retail stores, offer a convenient way to withdraw SASSA money without using a card.

Can a SASSA Card Be Cloned?

Unfortunately, yes, a SASSA card can be cloned new. Some beneficiaries have fallen victim to SASSA card cloning, leading to unauthorized withdrawals of their welfare funds. SASSA acknowledges being a target for scams and urges caution.


Following these comprehensive steps will guide you through the process of replacing a lost SASSA card seamlessly. By promptly reporting the loss, contacting SASSA, and visiting the nearest SASSA office with the required documents, you can ensure the quick issuance of a new card. Moving forward, always keep your SASSA card safe to prevent future inconveniences.

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