Lost SASSA Reference Number – How To Retrieve It

lost sassa reference number

Is your SASSA reference number lost? Are you confused on how to retrieve it? You’ve just seen the right resource, read carefully. Losing this number is common, but the good news is you can retrieve it with ease if it gets lost. 

To retrieve your lost SASSA reference number, here’s what to do: Call the toll-free number 0800 60 10 11 Or Use the Swift USSD code by dialing *120*3210# or *120*62277# on your phone. Enter your SA ID and the phone number used for the SASSA application to quickly retrieve your reference number. Alternatively, you can save SASSA’s WhatsApp number, 0820468553. Contact them on WhatsApp, follow instructions, and reclaim your reference number.

In this article, I’ll dive into more details on the easy and different ways you can retrieve your lost reference number.

Lost SASSA Reference Number: Step-by-Step Guide On How To Retrieve It

There are different ways you can retrieve your lost reference number. Take a look at these methods and choose the one you prefer the most:


  • Dial the toll-free number 0800 60 10 11 or visit your nearest SASSA office.
  • Be ready with your ID number and personal details for identity verification.
  • Follow the instructions from the SASSA staff, and they’ll give you your reference number.

 Swift USSD Code Method

Just as the name, it allows swift retrieval of lost SASSA reference numbers. Follow these steps:

  • Dial *120*3210# on your phone. Or you dial *120*62277#.
  • A prompt will appear on your mobile phone display.
  • Enter your South African ID number.
  • Provide the Cell Phone Number you used to submit your SASSA online application.
  • After responding to the prompt, you will receive your SASSA Reference Number.

 WhatsApp Assistance

  • Save SASSA’s WhatsApp number; 0820468553.
  • Reach out to them on WhatsApp, follow the provided instructions, and 
  • Reclaim your reference number 

This method offers a convenient way to get assistance at your fingertips.


Remember, the process might vary, so stay patient and persistent till your lost reference number is retrieved 

Entering a single wrong digit of your  ID number or Phone number for reference will not provide your reference number, put details carefully because it’s a case-sensitive process.

How Do I Change My Lost Phone Number?

To update your contact information in the SASSA personal database, follow these simple steps:

  • Go to srd.sassa.gov.za to access the SASSA personal information database.
  • In the designated section, input your 13-digit South African identity number.
  • Enter the 6-digit Application ID (AppID) issued by SASSA for your grant application or reapplication.
  • Click the submit button to proceed with your update.
  • Provide Email Address: If you wish to receive the verification code via email, provide your personal email address.
  • Update Cell Phone Number: If you’re changing your old SASSA cellphone number, enter the new number.
  • Expect an ID verification code via SMS or email (if provided).
  • Enter the received code in the given field to verify your identity.
  • Submit your request to the authorities by clicking on the “Submit” button.
  • Allow time for the changes to take effect, and you will receive a notification update.

Important Note:

SASSA advises against frequent changes to contact details, as this may cause delays in grant processing. Each update undergoes thorough verification to ensure authenticity and the validity of the request.

For additional information, please visit SASSA’s official .

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How Do I Secure My SASSA Reference Number?

Ensuring the safety of your SASSA reference number is paramount in protecting both your grant application and personal information. 

Here’s a straightforward guide on how to keep your SASSA reference number safe:

  • Write it down: Record your reference number in a secure place, like a notebook or document, and keep it in a location only accessible to you.
  • Use a Password Manager:

Consider utilizing a reputable password manager application to securely store sensitive information, including your SASSA reference number. This not only provides easy access when needed but also ensures the data remains encrypted and protected from unauthorized access.

  • Avoid Sharing:

Exercise caution and refrain from sharing your SASSA ID with anyone unless you are certain of their legitimacy and the necessity for such information. Be vigilant, as scammers may attempt to deceive you into divulging this crucial data.

  • Digital Copies:

If you opt for storing your reference number digitally, take extra precautions. Encrypt the file containing your SASSA reference number or use a secure cloud storage service with strong authentication measures. Also, make sure your computer or device is shielded by a strong password or PIN.

  • Memorize It:

For an added layer of security, make an effort to memorize your SASSA application number. By doing so, you reduce reliance on written or digital records, minimizing the risk of it falling into the wrong hands.

  • Notify Authorities of Loss: In case your reference number is lost or compromised, inform the relevant authorities promptly. This will allow them to take appropriate measures to safeguard your account or benefits.

Things SASSA Reference Number Can Be Used For

There are certain things that can be verified through the SASSA reference number which includes:

  • Changing banking details.
  • Reapplication for SASSA SRD grants.
  • Appealing to SASSA due to various reasons.


Is It Possible To Retrieve My Reference Number Through Online Resources?

Yes, it is very much possible to retrieve your SASSA reference number through online resources. You can retrieve your reference number by visiting the official SASSA website and following the instructions provided. Ensure to follow the procedures mentioned earlier.

Can I Check SASSA Status Using The Reference Number? 

No, checking SASSA status only requires your National ID number and registered phone number; the reference number is not necessary.


Losing ones SASSA reference number can be very frustrating. But with the help of this article every step is made easier and more convenient. Feel free to follow these detailed steps, and you’ll have your SASSA reference number back in no time. In case of any issues, reach out to SASSA for assistance.

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