SASSA Balance Check USSD Code Not Working

sassa balance check ussd code not working

The South African Social Security Agency (SASSA) plays a crucial role in disbursing social grants to eligible citizens and providing financial help to those in need. One of the convenient ways for beneficiaries to stay informed about their grant balance is through the USSD (Unstructured Supplementary Service Data) code provided by SASSA. However, users have reported cases where the SASSA balance check USSD code is not working as expected. Read carefully to know the causes and possible solutions.

Why Is the SASSA Balance Check USSD Code Not Working?

The reasons why the SASSA balance check USSD code is not working are:

  • Network Issues

One common reason for USSD code failures is poor network connection.  The USSD system relies on a stable network connection to process requests. Users experiencing issues should ensure they have a strong network signal before attempting to check their balance.

  • Service Provider Restrictions

Some service providers may impose restrictions on certain USSD codes. Users are advised to check with their mobile network provider to confirm that they have not blocked access to the SASSA balance check code.

  • SIM Card Issues

In some cases, problems with the SIM card, such as improper insertion or damage, can lead to USSD code malfunctions. Users should check their SIM card’s condition and reinsert it properly if necessary.

  • USSD Code Updates

SASSA may periodically update its USSD codes for various reasons, such as system improvements or security enhancements. Users encountering issues should confirm they are using the most up-to-date USSD code provided by SASSA.

What Should I Do If The SASSA Balance Check USSD Code Is Not Working On My Phone?

Do these if the USSD code is not working on your phone:

  • Check Network Connection: Ensure that your mobile device has a stable and active network connection. You can try switching between different network modes (3G, 4G, etc.) to see if that resolves the issue.
  • Restart Your Phone: A simple restart can sometimes resolve temporary glitches. Turn off and on your phone before attempting the USSD code again.
  • Contact Service Provider: Reach out to your mobile network provider’s customer support to inquire about any restrictions on USSD codes. They can assist in troubleshooting and may provide information on any ongoing network issues.
  • Verify SIM Card: Confirm that your SIM card is properly inserted into your device and is in good condition. If in doubt, consider trying another SIM card to determine if the issue is related to the card itself.
  • Check for USSD Code Updates: Visit the official SASSA website or contact their helpline to obtain the latest and correct USSD code. Ensure that you are using the most recent code to access your balance information.

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Are There Specific Times When The USSD Service Is Unavailable? 

Yes.  Service downtime can occur due to scheduled maintenance, and trying the USSD code later may resolve the issue. You can check for any announcements or news regarding service interruptions from SASSA.

Is The SASSA Balance Check USSD Code The Only Way To Inquire About My Grant Balance?

While the USSD code is a convenient option, SASSA provides alternative methods to check your grant balance, like their online portal and helplines. Use these options if you encounter issues with the USSD code.

What Should I Do If The USSD Code Worked Before But Has Suddenly Stopped Working?

If the USSD code was functional previously but is now experiencing issues, consider checking for any recent updates or changes announced by SASSA. The code may have been updated, and using the most recent version may resolve the problem.


Efficient and reliable access to balanced information is crucial for SASSA grant beneficiaries. By following the troubleshooting steps mentioned above, users experiencing issues with the SASSA balance check USSD code can resolve the issues and stay informed about their financial assistance status.

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