How to Reverse Cash Send on the Nedbank App?

How to Reverse Cash Send on the Nedbank App

In today’s world, learning how to manage one’s finances is vital. Thankfully, this has been made much easier and more convenient by introducing mobile banking apps. The Nedbank app is one such application in South Africa. Nedbank is one of the top-ranked financial institutions in the country. It now offers an intuitive and feature-rich app so customers can efficiently perform different banking tasks and access other services from their smartphones. This article is a comprehensive guide on how to reverse cash send on the Nedbank app to manage your finances effectively. 

How to Reverse Cash Send on the Nedbank App? 

Accidentally sending money to the wrong recipient or discovering unauthorized transactions in our accounts happens to the best of us. You must quickly reverse the transaction to save money and time and spare yourself needless stress. 

The Nedbank app is designed to enhance a convenient banking experience. Its various features allow you to perform different banking tasks. For example, you can use the money reversal feature to reverse your cash sent via the app by following the steps below. 

  • Access your account. Open the Nedbank app on your phone and log in using your Nedbank ID and PIN or biometric identification, such as your fingerprint. 
  • Select your account. Once logged in, different options will be displayed on the dashboard. Look for the section that lists your accounts, such as your savings, current, and credit accounts—tap on the account from which the debit order was taken.  
  • Select Debit Orders on the menu to display the active and past orders linked to that specific account. 
  • Identify the debit order you wish to reverse. In the same section, there will be a list of recent transactions. Scroll through and click on the specific order you want to reverse. 
  • Initiate the reversal process. Once you have identified the order, click on Reverse Debit order to start the process. 
  • Give your reason for the reversal. During the process, you will be required to state your reason for the reversal. Depending on your situation, the options may include ‘Debit order not authorized,’ ‘services/goods not received,’ or ‘incorrect amount debited.’ 
  • Confirm the reversal. After selecting the reason, you must confirm the reversal by clicking on Reverse Debit Order again. You may be required to input your PIN again or use fingerprint authentication. 

If successful, you will receive a confirmation notification from Nedbank via SMS or email. You must keep a record of this in case any dispute about the reversal arises. 

Also Check: How to Reverse eWallet on FnB Cellphone Banking

What are Important to note when Reversing Cash Send on the Nedbank app? 

You may only be able to reverse within a specific window period the bank sets, after which reversal may no longer be possible. This is usually some days after the debit was processed. Moreover, stating the reason for the reversal is standard banking procedure so the bank can better understand customer needs and prevent fraudulent reversal. To cancel future unauthorized debit orders, click the Stop Debit Order option. This will block any future attempts from the same source to deduct funds from your account. 

Also Check: 20 Business Ideas You Can Start With R10000 in South Africa


Traditionally, to reverse an erroneous cash send or unauthorized transaction used to involve overwhelming bank processes. However, the process has never been more straightforward with the money reversal feature on the Nedbank app. By following the steps above, you will be able to reverse a debit order and even stop future ones successfully.

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