How to Cancel a Subscription on Vodacom?

How to Cancel a Subscription on Vodacom

Vodacom is a mobile communications company from South Africa that provides data, voice, messaging, and converged services to millions of customers across Africa. As a mobile provider, Vodacom offers many services and perks to its customers. However, while this is possible, it is important to have control over the content to which you are subscribed. It could be because you want to save money or are no longer interested in the service. To do this, you are required to cancel your subscription. This article explains in detail how to cancel your subscriptions on Vodacom. 

How to Cancel Subscription on Vodacom?

Vodacom is a popular mobile telecommunication provider based in South Africa that offers many services to its customers. It employs Wireless Application Service Providers (WASP), Add to Bill, and VLive to provide its content services. However, you may want to cancel your subscription to any services. There are different ways to go about it. 

Using the Vodacom App

Vodacom has a dedicated Vodacom App that offers you its services conveniently on your phone. You can use it to cancel your subscription. 

  • Open the app on your phone.
  • Click on My Account on the login page. A drop-down Menu appears. 
  • Click on Manage Services
  • Select the service category you want to cancel, such as VAS services, Consent management, NXT LVL services, or Recurring Card Purchases. 
  • Cancel the service.   

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Using USSD 

You can use your mobile phone to cancel your Vodacom subscription. 

  • On your mobile, dial *135*997# and press the call button. The screen will display 3 different options. 
  • Select the first option—View and Stop Content Services
  • There will be a list that displays all your active subscriptions. Select the subscription you want to cancel. 
  • Click on Next. Your subscription will be cancelled, and you may receive a confirmation message. 

Via call 

It is also possible to cancel any subscription by making a phone call to customer support. 

  • Call customer support by dialling 135 on your Vodacom line. Alternatively, call 082 135 for RSA and +27 82 135 for international from any phone. 
  • Once connected, you can request cancellation of service subscriptions with the relevant information. The representative will process your request and cancel your subscription. Once done, they will inform you. 

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Via email 

To cancel your Vodacom subscription via email: 

  • Compose a new email to Vodacom’s address  
  • Write your Subject as “Request for cancelling all subscriptions on Vodacom.”
  • Explain your intention of cancelling your subscriptions as well as your required account information 
  • Click on SEND to send the email

How do I manage my content services on Vodacom? 

Vodacom has introduced the VodaPay App, which allows you to go through your content services and manage them individually. This makes it easier because you do not need to visit different platforms. With the app, you are only required to log in and click on More from the Menu at the bottom of the screen. Then, under My Account, select Content Services. You will be able to view all your subscriptions, and you can cancel or deactivate individual services or all of them at once. You can also block future content services from being added to the account.

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What are the important things to consider before cancelling a subscription on Vodacom?

Before you cancel any of your subscriptions, there are two important things to keep in mind. Firstly, ensure that you have reviewed all the terms and conditions of the subscription on Vodacom— there may be cancellation fees for some time. Moreover, it would be best if you were sure of your decision of wanting to cancel the subscription. Inquire if there is another way to prevent it or whether cancelling the subscription is the only way. 


Vodacom offers its end users several subscriptions and the flexibility to cancel anytime. The process of cancelling a subscription is simple and can be done using email, the App, USSD, or calling customer care. The article above has outlined how you can do so successfully.

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