How to lodge an Appeal with SASSA

Being denied a SASSA grant can be stressful, especially when you are relying on that support. Fortunately, SASSA provides an appeals process that allows applicants to contest declined applications. Whether your application was rejected due to missing documents, financial criteria, or other issues, you have the right to request a reconsideration. This guide will help you understand how to lodge an appeal with SASSA, what documents you will need, and what to expect during the process.

How to lodge an appeal with SASSA 

The South African Social Security Agency (SASSA) allows beneficiaries to successfully appeal for declined social grant applications. You can submit the appeal for review directly to the Independent Tribunal for Social Assistance Appeals (ITSAA). This department is responsible for making the final decisions based on your specific circumstances. 

To appeal for a declined grant, follow these steps:

1. Obtain the appeal form—you can find this in your nearest SASSA office or download it from the official SASSA website. Ensure that you get the correct form for the grant you applied for. 
2. Complete the form—In the form obtained, fill in your personal details, reasons for the appeal, and other additional information and evidence supporting your claim. Ensure that you fill it accurately and completely. 
3. Attach supporting documents—Alongside your appeal, you need to attach supporting documents that may strengthen your case. This may include bank statements, medical reports, and other relevant documents. 
4. Submit the appeal form—Once you have completed the form and attached supporting documents, submit it to your local SASSA office. Ensure that you keep a copy of the form for your records.
5. Follow up—After submitting the appeal, follow up with SASSA to check the status of your appeal. SASSA, through ITSAA, will review your appeal and make a decision based on the information provided. 

Submission process

Here are a few things to note about the submission process. 

• You can submit the appeal form as well as supporting documents in any SASSA office. Ensure you keep a copy of all documents for your records. 
• SASSA has specific deadlines for submitting appeals, so ensure that you check the deadline for your specific grant. Late appeals will not be considered. 
• After submitting your appeal, follow up with SASSA to monitor the status of your appeal. You can follow up by visiting the SASSA office, calling their toll-free helpline at 0800 60 10 11, or checking the status of your appeal online using the Status check tool. 
• SASSA may take up to 90 days to make a decision. However, this time frame may vary depending on the complexity of the case.

What are the required documents when submitting an appeal?

When you are appealing for a rejected SASSA grant application, there are certain documents that you are required to provide to support your case. These documents are important as they demonstrate that you qualify for the grant and provide evidence of any change in circumstances since your initial application.

The specific documents may vary depending on the grant you have applied for. The common ones include:

• Identity documents: A copy of ID book or card is required to confirm your identity.
• Bank statements: This is a proof of your income or lack thereof. You may have to provide bank statements or other financial records. 
• Medical reports: If you are applying for a disability grant, medical reports or assessments are required from a certified doctor or specialist. 
• Proof of residence: You can submit a utility bill or other document that shows your current address.
• Affidavits: Sometimes you may need to provide a sworn statement or affidavit to support your case. 

FAQs

Who can lodge an appeal with SASSA?

Anyone whose application for a social grant was declined by SASSA is eligible to lodge an appeal. This includes applicants for child support grants, disability grants, older persons grants, and the R350 SRD grant. The appeal must relate specifically to the declined application.

What happens after I submit my appeal?

Once you submit your appeal and all necessary documents, it will be reviewed by the Independent Tribunal for Social Assistance Appeals (ITSAA). This body makes a final decision based on the evidence you provide. A response can take up to 90 days, depending on the complexity of the case.

What if my appeal is unsuccessful?

If your appeal is unsuccessful, you may not be able to reapply for the same period. However, if your circumstances change, or if you qualify under different criteria, you may submit a new application. It’s also advisable to seek advice from a SASSA officer or a social worker to understand your options.

Conclusion 

Appealing a declined SASSA grant doesn’t have to be complicated—knowing the right steps and submitting the necessary documents on time can make a big difference. Be sure to act quickly, follow up regularly, and provide clear evidence to support your appeal. With persistence and accurate documentation, you improve your chances of receiving the support you’re entitled to. Remember, SASSA’s goal is to assist qualifying individuals, and the appeal process exists to ensure fairness and second chances.